FIN-FSA’s new customer service phone number to be introduced on 2 January 2023

The Financial Supervisory Authority (FIN-FSA) is making a change to its phone service arrangements by combining the previous helpline and Communications unit numbers into a single customer service number: +358 9 183 5360. This new number will be introduced on 2 January and will serve callers Mon–Fri 9:00–11:00. The new customer service number is intended for consumers of services provided by the FIN-FSA’s supervised entities.

The caller will be asked to select the topic of their call from the following:

1. Banking
2. Insurance
3. Investment
4. Customer due diligence and prevention of money laundering
5. Other matters concerning the FIN-FSA

After making the selection, the caller will be directed to an expert in the selected field.

The FIN-FSA’s separate media service phone number will still be available Mon–Fri 9:00–16:00 for contacts from the media.