Results of user survey on the Financial Supervisory Authority’s new Reporting System | EBA EIOPA ESMA National Reporting (Virati)
In spring this year, the Financial Supervisory Authority (FIN-FSA) conducted a user survey on the new Reporting System for reporters. You can find the survey results from this link. Based on the feedback, the new Reporting System and its introduction have broadly been successful, but there are still clear areas for improvement in the system.
Overall rating of the new system is 3.5
Those who responded to the survey gave the new Reporting System an overall rating of 3.5. The system’s usability, on the other hand, received an average score of 3.4. The rating scale was from 1 to 5 (1=Very bad, 2=Bad, 3=Neither bad nor good, 4=Good, 5=Very good).
Successful communication and access to information
The respondents considered that communication had been successful and information easy to find. 79 percent of the respondents felt that they had received sufficient information about the new Reporting System and its introduction, and 68 percent felt that the amount of user training had also been sufficient. According to 71 percent of the respondents, the new Reporting System and its user instructions are easy to find on the FIN-FSA’s website, and as large a proportion of the respondents also felt that they had received sufficient advice and guidance in the event of problems. The answer scale was from 1 to 5 (1=Completely disagree, 2=Disagree, 3=Neither agree nor disagree, 4=Agree, 5=Completely agree). The percentage figures include the proportion of respondents who answered "4=Agree" or "5=Completely agree".
Room for improvement in false validation errors and difficult-to-understand error messages
The most common problems encountered by the respondents related to false validation errors, which were caused, in particular, by flawed reporting obligations as well as EGDQ checks. Many respondents also highlighted the fact that there have been problems in identifying the cause of the errors due to difficulty in understanding error messages. Solving problem situations has been made more difficult by the limited testing time available to reporters, which in turn has been caused by delays to publications. The FIN-FSA recognises the problems mentioned above and, based on them, is striving to develop the system in collaboration with the system supplier. In the future, the FIN-FSA will also endeavour to provide a testable version of the data collections to reporters before the final version is published.
Conclusions and follow-up measures
Based on the feedback, the new Reporting System and its introduction have broadly been successful, but there are still clear areas for improvement in the system. In addition to solving the issues highlighted, we will strive to implement the development ideas put forward in the survey responses, such as simplifying the displays and adding to the production environment more easily distinguishable colours.
28 people responded to the survey. We thank everyone who responded!
For further information, please contact:
- Questions related to the reform of the Reporting System NewReportingSystem(at)finanssivalvonta.fi